Delivery & Returns
Delivery
We know you'll be excited to get hold of your brand new Mu® USB Charger so we'll do everything we can to get it to you as soon as possible.
Here is a bit more information about your delivery options:
Single or Multiple unit Delivery Charges
There is only one delivery option which is First Class. This is the same whether you have ordered single of multiple units. There is currently no extra charge for delivery.
First Class
We estimate that your Mu® USB Adapter will be delivered 1-2 business days after dispatch.
For delivery to the Scottish Highlands and Islands, Northern Ireland, Eire and Channel Islands we estimate 2 – 3 days.
We use either Royal Mail for our First Class deliveries, or we use Amazon to fulfil our orders and ship them as we believe they are the best in the business.
Dispatch
We aim to dispatch all orders placed before 15:30 (Monday-Friday) on the same day, subject to stock availability and security checks. Orders placed after 15:30 or at weekends will be processed the very next working day.
We promise to do everything we can to deliver your Mu® USB Charger when we say we will, but we hope you understand that we won't be liable for any loss caused to you by a late delivery.
We'd just ask you to notify us as soon as possible by emailing customerservices@themu.co.uk if you haven't received your goods within a reasonable time. We'll then be able to work out what's gone wrong and get your Mu® USB Adapter to you as soon as possible. Or, if absolutely necessary, cancel your order and provide you with a refund.
Delivery Addresses
It's obvious, but getting the address right when you make your order is really important. If your Mu® is returned to us as undeliverable, you might not be eligible for a refund so please double check your delivery address as you're making your order.
We don't currently deliver to BFPO addresses or to PO Box Addresses.
Returns
We follow the UK's Distance Selling Regulations 2000, which means you've got the right to cancel your order at any time up to seven working days after you've received your Mu®.
You can email us at customerservice@themu.co.uk
Then you'll need to carefully repackage and return your order to:
Made in Mind, 55 High Street, Marlow, Buckinghamshire, SL7 1BA
Please note that all the items you return should be in their original condition, including tags and any packaging – we have to inspect anything that's returned to make sure it's in a re-saleable condition.
As soon as we've received and checked your returned order, we'll credit the price of the cancelled products. We won't refund any postage costs incurred though.
Damaged/Faulty Goods
We're pretty obsessive about your Mu® USB Charger arriving in perfect condition. In the extremely unlikely event that your Mu® USB Charger is damaged or faulty when it arrives, just email our customer service team at customerservices@themu.co.uk within 3 working days. We'll explain how to return your product and provide you with a Returns Reference to quote when you send your product back to us.
We'll then either replace the goods or arrange a refund as appropriate as soon as possible. Please note, we do not pay the cost for return postage.
Missing/Incorrect Items
If you've received the wrong item or something is missing from your order, just email our customer service team straight away at customerservices@themu.co.uk. We will get the right items to you as soon as we can.
It's worth noting that, if your order is quite large, we might have sent your items in batches. We'll have sent you despatch emails letting you know what to expect and when – your delivery note will itemise everything in the delivery too – so check these before you call us.
Secure Returns
For any goods you return, we recommend that you use a secure ‘signed for' delivery service like Royal Mail (Recorded Delivery) as you will be responsible for the goods until we receive them. The return address can be obtained from emailing customerservices@themu.co.uk.