Delivery & Returns
Delivery
We know you'll be excited to get hold of your brand new Mu® USB or Type-C Charger so we'll do everything we can to get it to you as soon as possible.
Here is a bit more information about your delivery options:
Single or Multiple unit Delivery Charges
There is only one delivery option which is First Class. This is the same whether you have ordered single of multiple units. There is currently no extra charge for delivery within the UK, but international deliveries will have a shipping charge.
First Class
For deliveries within the UK we estimate that your Mu® USB Adapter will be delivered 1-2 business days after dispatch.
For delivery to the Scottish Highlands and Islands, Northern Ireland, Eire and Channel Islands we estimate 2 – 3 days.
For international deliveries within Europe we estimate 3 - 5 working days, and for the rest of the world we estimate 5 - 7 working days.
We use either Royal Mail for our First Class deliveries, or we use Amazon to fulfil our orders and ship them as we believe they are the best in the business.
Dispatch
We aim to dispatch all orders twice weekly subject to stock availability and security checks. Orders placed after 15:30 on Friday or at weekends will be processed the very fulfilment day as outlined above.
We promise to do everything we can to deliver your Mu® USB Charger when we say we will, but we hope you understand that we won't be liable for any loss caused to you by a late delivery.
We'd just ask you to notify us as soon as possible by emailing customerservices@themu.co.uk if you haven't received your goods within a reasonable time. We'll then be able to work out what's gone wrong and get your Mu® USB Adapter to you as soon as possible. Or, if absolutely necessary, cancel your order and provide you with a refund.
Delivery Addresses
It's obvious, but getting the address right when you make your order is really important. If your Mu® is returned to us as undeliverable, you might not be eligible for a refund so please double check your delivery address as you're making your order.
We don't currently deliver to BFPO addresses or to PO Box Addresses.
Returns
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
To complete your return, we require a receipt or proof of purchase.
All returns are to be notified via email at mail@madeinmind.co.uk in advance of returning tge goods.
Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at mail@madeinmind.co.uk.
Exchanges
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at mail@madeinmind.co.uk and send your item to: Discovery Club Limited, 55 High Street, Marlow, SL7 1BA, United Kingdom.
Shipping
To return your product, you should mail your product to: Discovery Club Limited, 55 High Street, Marlow, SL7 1BA, United Kingdom
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over £30/$50, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
This website is operated by Discovery Club Limited (Company Registration Number 11882762) registered at 55 High Street, Marlow, Buckinghamshire SL7 1BA. Telephone number +44 (0)1628 566 350.
'Mu' and 'Made in Mind' are registered trademarks and trading names of Discovery Club Limited.
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