Trading Terms

This document (together with the documents referred to on it) tells you the terms and conditions on which we supply any of the products (Products) listed on our website (our site) to you. Please read these terms and conditions carefully and make sure that you understand them, before ordering any Products from our site.

Please click on the button marked “I Accept” at the end of these terms and conditions if you accept them. Please understand that if you refuse to accept these terms and conditions, you will not be able to order any Products from our site.



  1. Information about us

    We operate the website We are Made In Mind Mu Limited, a company registered in England and Wales under company number 07879393 and with our registered office at 17 Hanover Square, London, W1S 1HU. Our main trading address is Willowbank House, 84 Station Road, Marlow, Buckinghamshire, SL7 1NX. Our VAT number is GB126 2376 26.

    1. We do not accept orders from addresses outside the UK and Channel Islands.

    2. By placing and order through our site you warrant that you are legally capable of entering into binding contracts.

    1. After placing an order, you will receive an email from us acknowledging that we have received your order. This does not mean that your order has been accepted.

    2. If we do accept your order we will send you an email confirming that the Product has been dispatched and the Contract will relate to those Products whose dispatch we have confirmed in this confirmation.

    3. If you have ordered more than one Product we may supply these separately to you under different contracts and separate deliveries.

    1. If you are buying the Products as a consumer (rather than as a business), you may cancel a Contract at any time within seven working days, beginning on the day after you received the Products. If you cancel the Contract within this time you will receive a full refund of the price paid for the Products in accordance with our refunds policy (set out in clause 8 below).

    2. To cancel a Contract, you must inform us in writing. You must also return the Products to us. You can arrange to return them to us, at your own cost, or we can collect them. Please note that if we collect them then a charge will be payable to cover the cost of this. You must reasonable care of the Products while they are in your possession. If you fail to comply with this obligation, we may have a right of action against you for compensation.

    1. Your order will be fulfilled by the delivery date set out in the Dispatch Confirmation or, if no delivery date is specified, then within 30 days OR a reasonable time of the date of the Dispatch Confirmation, unless there are exceptional circumstances.

    2. If we are out of stock of a product, we will notify you and you have the option either to cancel or to wait until the product is back in sock, which we will try to arrange as quickly as possible.

    1. The Products will be your responsibility from the time of delivery.

    2. Ownership of the Products will only pass to you when we receive full payment of all sums due in respect of the Products, including any delivery charges.

    1. The price of the Products and our delivery charges will be as quoted on our site from time to time, except in cases of obvious error.

    2. Product prices include VAT. However, if the rate of VAT changes between the date of your order and the date of delivery, we will adjust the VAT that you pay, unless you have already paid for the Products in full before the change in VAT takes effect.

    3. Product prices and delivery charges are liable to change at any time, but changes will not affect orders in respect of which we have already sent you a Dispatch Confirmation.

    4. Our site contains a large number of Products and it is always possible that, despite our best efforts, some of the Products listed on our site may be incorrectly priced. We will normally verify prices as part of our dispatch procedures so that, where a Product’s correct price is less than our stated price, we will charge the lower amount when dispatching the Product to you. If a Product’s correct price is higher than the price stated on our site, we will normally, at our discretion, either contact you for instructions before dispatching the Product, or reject your order and notify you that we are rejecting it.

    5. If the pricing error is obvious and unmistakeable and could have reasonably recognised by you as an error, we do not have to provide the Products to you at the incorrect (lower) price.

    6. We accept payment with most credit and debit cards with the exception of American Express.

    7. We will charge the credit or debit card provide when we dispatch your order.

    1. If you return a Product to us:We will usually refund any money received from you using the same method originally used by you to pay for your purchase.
      1. because you have cancelled the Contract between us within the seven-day cooling-off period (see clause 4.1 above), we will process the refund due to you as soon as possible and, in any case, within 30 days of the day on which you gave us notice of cancellation. In this case, we will refund the price of the Product in full, and any applicable delivery charges. However, you will be responsible for the cost of returning the item to us and if you require us to arrange for collection there may be a charge payable for this.
      2. because you consider that the Product is defective we will examine the returned Product and will notify you of your refund via email within a reasonable period of time. We will usually process the refund due to you as soon as possible and, in any case, within 30 days of the day we confirmed to you via e-mail that you were entitled to a refund. We will refund the price of a defective Product in full, any applicable delivery charges and any reasonable costs you incur in returning the item to us.
    2. We will usually refund any money received from you using the same method originally used by you to pay for your purchase.
    3. Nothing in these terms and conditions is intended to detract from your rights as a consumer.


    We warrant to you that any Product purchased from us through our site will, on delivery and for the following 12 months, conform in all material respects with its description, be of satisfactory quality, and be reasonably fit for all the purposes for which products of that kind are commonly supplied.

    1. Subject to clause 10.3, if we fail to comply with these terms and conditions, we shall only be liable to you for the purchase price of the Products.

    2. We shall have no liability for any loss of profits, anticipated savings, business opportunity, goodwill or loss of or damage to (including corruption) of data (whether direct or indirect) or any other indirect or consequential losses whether the arising in contract, tort (including negligence) or otherwise incurred by any user in connection with our site or in connection with the use, inability to use, or results of the use of our site, any websites linked to it and any materials posted on it.

    3. Nothing in this Agreement shall limit or exclude any liability for death or personal injury caused by negligence, for fraud or fraudulent misrepresentation or for any other liability which cannot be properly excluded under English law.

    1. If you order Products from our site for delivery outside the UK, they may be subject to import duties and taxes which are levied when the delivery reaches the specified destination. You will be responsible for payment of any such import duties and taxes. Please note that we have no control over these charges and cannot predict their amount. Please contact your local customs office for further information before placing your order.

    2. Please also note that you must comply with all applicable laws and regulations of the country for which the products are destined. We will not be liable for any breach by you of any such laws.


    All notices given by you to us must be given to Made In Mind Mu Limited at 84 Station Road, Marlow, Buckinghamshire SL7 1NX. We may give notice to you at either the email or postal address that you provide to us when placing an order or by posting the information on our site. Notice will be deemed received and properly served immediately when posted on our site, 24 hours after an email is sent, or three days after the date of posting of any letter.

    1. You may not transfer, assign, charge or otherwise dispose of a Contract, or any of your rights or obligations arising under it, without our prior written consent.

    2. We may transfer, assign, charge, sub-contract or otherwise dispose of a Contract, or any of our rights or obligations arising under it, at any time during the term of the Contract.

    1. We will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations under this Agreement that is caused by a Force Majeure Event.
    2. A Force Majeure Event includes, but is not limited to means acts, events, omissions or accidents beyond our reasonable control, including but not limited to acts of God, extreme adverse weather conditions or natural disaster, war, threat of or preparation for war, armed conflict, imposition of sanctions, embargo, breaking off of diplomatic relations or similar actions, terrorist attack, civil war, civil commotion or riots, nuclear, chemical or biological contamination or sonic boom, compliance with any law, regulation or directive, fire, explosion or accidental damage, failure of plant machinery, machinery, computers or vehicles, any labour dispute, including (but not limited to) strikes, industrial action or lockouts, non-performance by suppliers or subcontractors and interruption or failure of utility or transport service.
  15. WAIVER
    1. A waiver of any right or remedy under this Contract is only effective if given in writing and shall not be deemed a waiver of any subsequent breach or default. A failure or delay by a party to exercise any right or remedy provided under this Contract or by law shall not constitute a waiver of that or any other right or remedy, nor shall it preclude or restrict any further exercise of that or any other right or remedy.
    2. No single or partial exercise of any right or remedy provided under this Contract or by law shall preclude or restrict the further exercise of any such right or remedy.
    If any court or competent authority decides that any of the provisions of these terms and conditions or any provisions of a Contract are invalid, unlawful or unenforceable to any extent, the term will, to that extent only, be severed from the remaining terms, which will continue to be valid to the fullest extent permitted by law.
    1. This agreement and any documents referred to in it constitute the entire agreement between the parties and supersedes all previous drafts, arrangements, understandings or agreements between them, whether written or oral, relating to the subject matter of this agreement.
    2. Each party acknowledges that, in entering into this agreement, it does not rely on, and shall have no remedies in respect of, any representation or warranty (whether made innocently or negligently) that is not set out in this agreement. Each party agrees that its only liability in respect of those representations and warranties that are set out in this agreement (whether made innocently or negligently) shall be for breach of contract.
    3. Nothing in this clause shall limit or exclude any liability for fraud.
    We have the right to revise and amend these terms and conditions from time to time. You will be subject to the policies and terms and conditions in force at the time that you order Products from us, unless any change to those policies or these terms and conditions is required to be made by law or governmental authority (in which case it will apply to orders previously placed by you), or if we notify you of the change to those policies or these terms and conditions before we send you the Dispatch Confirmation (in which case we have the right to assume that you have accepted the change to the terms and conditions, unless you notify us to the contrary within seven working days of receipt by you of the Products).
    This Contract is made in accordance with the laws of England and Wales and we each agree to the non-exclusive jurisdiction of the Courts of England.
    A person who is not party to these terms and conditions or a Contract shall not have any rights under or in connection with them under the Contracts (Rights of Third Parties) Act 1999.