This document (together with the documents referred to on it) tells you the terms and conditions on which we supply any of the products (Products) listed on our website www.themu.co.uk (our site) to you. Please read these terms and conditions carefully and make sure that you understand them, before ordering any Products from our site.
Please click on the button marked “I Accept” at the end of these terms and conditions if you accept them. Please understand that if you refuse to accept these terms and conditions, you will not be able to order any Products from our site.
We operate the website www.themu.co.uk. We are Made In Mind Mu Limited, a company registered in England and Wales under company number 07879393 and with our registered office at 17 Hanover Square, London, W1S 1HU. Our main trading address is Willowbank House, 84 Station Road, Marlow, Buckinghamshire, SL7 1NX. Our VAT number is GB126 2376 26.
We do not accept orders from addresses outside the UK and Channel Islands.
By placing and order through our site you warrant that you are legally capable of entering into binding contracts.
After placing an order, you will receive an email from us acknowledging that we have received your order. This does not mean that your order has been accepted.
If we do accept your order we will send you an email confirming that the Product has been dispatched and the Contract will relate to those Products whose dispatch we have confirmed in this confirmation.
If you have ordered more than one Product we may supply these separately to you under different contracts and separate deliveries.
If you are buying the Products as a consumer (rather than as a business), you may cancel a Contract at any time within seven working days, beginning on the day after you received the Products. If you cancel the Contract within this time you will receive a full refund of the price paid for the Products in accordance with our refunds policy (set out in clause 8 below).
To cancel a Contract, you must inform us in writing. You must also return the Products to us. You can arrange to return them to us, at your own cost, or we can collect them. Please note that if we collect them then a charge will be payable to cover the cost of this. You must reasonable care of the Products while they are in your possession. If you fail to comply with this obligation, we may have a right of action against you for compensation.
Your order will be fulfilled by the delivery date set out in the Dispatch Confirmation or, if no delivery date is specified, then within 30 days OR a reasonable time of the date of the Dispatch Confirmation, unless there are exceptional circumstances.
If we are out of stock of a product, we will notify you and you have the option either to cancel or to wait until the product is back in sock, which we will try to arrange as quickly as possible.
The Products will be your responsibility from the time of delivery.
Ownership of the Products will only pass to you when we receive full payment of all sums due in respect of the Products, including any delivery charges.
The price of the Products and our delivery charges will be as quoted on our site from time to time, except in cases of obvious error.
Product prices include VAT. However, if the rate of VAT changes between the date of your order and the date of delivery, we will adjust the VAT that you pay, unless you have already paid for the Products in full before the change in VAT takes effect.
Product prices and delivery charges are liable to change at any time, but changes will not affect orders in respect of which we have already sent you a Dispatch Confirmation.
Our site contains a large number of Products and it is always possible that, despite our best efforts, some of the Products listed on our site may be incorrectly priced. We will normally verify prices as part of our dispatch procedures so that, where a Product’s correct price is less than our stated price, we will charge the lower amount when dispatching the Product to you. If a Product’s correct price is higher than the price stated on our site, we will normally, at our discretion, either contact you for instructions before dispatching the Product, or reject your order and notify you that we are rejecting it.
If the pricing error is obvious and unmistakeable and could have reasonably recognised by you as an error, we do not have to provide the Products to you at the incorrect (lower) price.
We accept payment with most credit and debit cards with the exception of American Express.
We will charge the credit or debit card provide when we dispatch your order.
Nothing in these terms and conditions is intended to detract from your rights as a consumer.
We warrant to you that any Product purchased from us through our site will, on delivery and for the following 12 months, conform in all material respects with its description, be of satisfactory quality, and be reasonably fit for all the purposes for which products of that kind are commonly supplied.
Subject to clause 10.3, if we fail to comply with these terms and conditions, we shall only be liable to you for the purchase price of the Products.
We shall have no liability for any loss of profits, anticipated savings, business opportunity, goodwill or loss of or damage to (including corruption) of data (whether direct or indirect) or any other indirect or consequential losses whether the arising in contract, tort (including negligence) or otherwise incurred by any user in connection with our site or in connection with the use, inability to use, or results of the use of our site, any websites linked to it and any materials posted on it.
Nothing in this Agreement shall limit or exclude any liability for death or personal injury caused by negligence, for fraud or fraudulent misrepresentation or for any other liability which cannot be properly excluded under English law.
If you order Products from our site for delivery outside the UK, they may be subject to import duties and taxes which are levied when the delivery reaches the specified destination. You will be responsible for payment of any such import duties and taxes. Please note that we have no control over these charges and cannot predict their amount. Please contact your local customs office for further information before placing your order.
Please also note that you must comply with all applicable laws and regulations of the country for which the products are destined. We will not be liable for any breach by you of any such laws.
All notices given by you to us must be given to Made In Mind Mu Limited at 84 Station Road, Marlow, Buckinghamshire SL7 1NX. We may give notice to you at either the email or postal address that you provide to us when placing an order or by posting the information on our site. Notice will be deemed received and properly served immediately when posted on our site, 24 hours after an email is sent, or three days after the date of posting of any letter.
You may not transfer, assign, charge or otherwise dispose of a Contract, or any of your rights or obligations arising under it, without our prior written consent.
We may transfer, assign, charge, sub-contract or otherwise dispose of a Contract, or any of our rights or obligations arising under it, at any time during the term of the Contract.